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What are service charges?

Every month, you pay a fixed amount of service charges with the rent. Once a year, we settle the actual service charges with the advance payments already made. If the actual costs are lower, you will receive a refund. If the actual costs are higher, you will need to pay the extra. If necessary, the advance payment amount will be adjusted.

Why do I pay service charges?

The service charges include various charges that need to be paid for communal area cleaning, window cleaning, maintenance of green spaces, lighting and heating of communal areas, and the car park, etc. It also includes your own tenant’s subscription or ‘glass fund’ (glasfonds).


Frequently asked questions about service charges:

  • With a few small adjustments, you can also save on your energy consumption. Check out the heating tips on the website of Milieu Centraal. https://www.milieucentraal.nl/energie-besparen/duurzaam-verwarmen-en-koelen/bespaartips-verwarming/

  • Woonpunt is working hard to make its homes more sustainable and to insulate them. Unfortunately, this does not happen all at once for all of our homes. We are currently speeding up the insulation of the cavities of hundreds of family homes with a low energy label.

  • Please contact Woonpunt's debt collection team immediately on 088 - 050 60 70. Together we will find a solution.

  • We do not expect this to be necessary. The new advance is partly based on the average price increase of heating costs, with consumption remaining the same and a mild winter. If this turns out differently, your actual consumption could still be higher.

  • Would you prefer to increase your advance more? Please send us a message by mail or email to info@woonpunt.nl and include the advance amount you would like to pay.

  • Gas prices have gone up a lot recently. Everyone will notice this, we have no influence on this. We want to prevent you from being surprised by a high energy bill at the end of the year. That is why we are increasing the advance payment for the heating costs. To ensure that your monthly costs do not rise too much, we have opted for a limited increase in your advance. Your actual heating costs may be higher, depending on the expected increase in energy costs and how severe the winter of 2022 will be.

  • A radiator meter accurately records the heat output per radiator. The measurement system is a so-called ratio system. The meter readings indicate how much heat the residents have consumed in relation to each other and the total. This allows the total energy costs of the entire housing complex to be paid fairly by all residents.

    Determining the heating costs

    All meter readings (units) of all homes in a residential complex are added together. Of the total fuel costs, the majority are generally settled as variable costs. The share of these costs is thus related to the individual consumption of the residents. The remaining part of the total fuel costs is called the fixed costs; these are usually divided by floor space. The variable costs are divided by the total number of registered consumption units of the entire housing complex. This creates a price per unit. This price is multiplied by the total number of units per dwelling. This creates the consumption-based share of heating costs per resident.

    Heat output when heating is not on

    Radiometers can, under certain circumstances, also register heat emission when the heating is not on. This phenomenon can occur with:

    Solar heat

    The radiator is heated by solar heat and takes on a temperature that is higher than or equal to the ambient temperature. If, for example, a window is opened in this situation, the ambient air cools faster than the radiator.

    Transfer heat

    Hot tap water rises in the vertical return pipe, heating the radiator. The radiator pipe transfers heat to the radiator that is turned off, causing it to heat up.

    In these situations, the radiator temperature will be higher than the ambient temperature. This is particularly common with small radiators.

    The consequences

    An electronic radiator meter recognizes the difference in radiator and ambient temperature and, according to the standard applicable to this meter, will start counting. This is a matter of a few units, because in both situations the radiator emits only small amounts of heat. However, the radiator meter does not recognize the cause of the temperature difference. This fact is also taken into account in the standard.

    The heating bill remains correct because:

    This phenomenon occurs in the entire building, so the consumption ratios between them remain the same. In the entire housing complex, a number of units more are registered as a result. As there is no additional fuel consumption, the price per unit will drop. The consequence per resident in the settlement will therefore be zero.

    Look for more information on the website of Ista.

  • Woonpunt keeps the costs for tenants as low as possible. We charge actual heating costs and standing charges to tenants. Tenants also pay minimal administration costs.

  • Woonpunt does not include this in the heating costs. The tenant already pays for the electricity for the elevators, lighting and fans in the complex through the service costs. This also includes the electricity for the heating system.

  • No. Woonpunt does not charge overhead in heating costs.

  • No. Woonpunt does not charge for depreciation of the facilities.

  • No. Woonpunt does not charge for maintenance of the facilities.

  • Woonpunt has had GigaJoule meters installed in complexes with a collective heating system. We have also installed radiator meters in the apartments. This allows us to calculate the actual consumption per complex and per apartment more accurately than before, so that tenants actually pay for the energy they use.

  • In most homes, consumption is measured by meters on the radiators. These radiator meters ensure that each tenant pays what they consume in heat. In addition, a portion of the building's total heating costs are divided proportionally among the homes. This is in part for heat loss from the pipes.

  • You can contact Ista. They can check this for you and correct it if necessary.

  • Woonpunt aims to determine your own consumption as accurately as possible. This is usually done by means of meters on the radiators. These measure what you use. Your own consumption, in addition to the fixed costs, is settled directly with you.

  • Ista has listed the most important questions and answers on its own website. Is your question not listed there? Then you can ask it to them using the response form on their website.